Last updated: September 16, 2026
If you're not satisfied with your FoldPro Cart or Guardrail accessory, you may return it within 30 days of delivery for a refund.
Email hello@foldpro.net with your order number and reason for return. We'll confirm eligibility and provide next steps.
Once your return is received and inspected, we'll process your refund to the original payment method through Stripe. Refunds typically appear within 5–10 business days, depending on your bank or card issuer. Refunds cover the product price and applicable tax; shipping and handling charges are non-refundable.
The customer is responsible for return shipping costs. We recommend a trackable shipping service, since we can't issue a refund for a return we don't receive. The only exception is an item that arrived damaged or defective, which we cover as described below.
If your FoldPro arrives damaged or defective, contact us within 30 days of delivery at hello@foldpro.net with photos of the issue. We'll arrange a replacement or refund at no additional cost to you. Defects that appear after the first 30 days are covered by our 3-year limited warranty; see our Terms & Conditions.
Items showing signs of use beyond inspection, or returned outside the 30-day window, may not be eligible for a refund. We'll always work with you in good faith on edge cases, so just reach out.
The 30-day return window starts when your cart is delivered. For pre-orders that haven't shipped yet, see the Pre-Orders section of our Terms & Conditions.
Questions about a return? Email us at hello@foldpro.net.